DIY Pool Shop is not a manufacturer of products. Any and all warranties provided for any products sold or distributed by DIY Pool Shop shall be limited to those expressly provided by the manufacturer of those products. Should you have a warranty issue, please contact sales@diypoolshop.com for a return authorization number (RA). The RA number will be emailed to you at the email you provide, along with the address to ship the products. The RA number must be clearly marked on all packages shipped. No returns will be accepted without a return authorization number clearly marked on the outside of the package.

There will be NO returns on custom orders, i.g. Bowls, Concrete bowls, Copper Bowls, Stainless Steel Bowls, Bamboo Poles, propane tanks that the seal has been broken including fire rings that have been used. All packages and products must be shipped prepaid to the address provided with your return authorization (RA). Any package returned without an RA number clearly marked on each package or opened packages will be voided from warranty or returns. The cost of the refused shipment will not be paid by the customer. The returned product will be inspected. If DIY Pool Shop or manufacturer determines the product is defective it will be replaced or repaired at the sole discretion of DIY Pool Shop or manufacturer. 

Any projected times or quoted dates are not guaranteed as per DIY Pool Shop. Dates given are an estimated time of arrival only. DIY Pool Shop will not be accountable for late delivery of any products mentioned by any employee.


Installation instructions for the product(s) can be downloaded from our home page of our web site under (Important Links) PDF files. We recommend that installation of the product(s) are to be done by qualified, licensed, electricians, gas fitters etc… It is your responsibility to meet and comply with your State’s licensing and contracting requirements and regulations of installation of products provided by DIY Pool Shop. Failure to do so may result in voided manufactures terms, fines and penalties from the state you are installing product(s) in. It is NOT Outdoor Fire and DIY Pool Shop’s Responsibility in knowing your local Municipality Codes, Laws or Regulations. DIY Pool Shop will not be held responsible for any failure or damage(s) or personal damage due from improper or unlicensed installation of product(s) provided by DIY Pool Shop. Any tampering or altering of products provided by DIY Pool Shop will be voided immediately and warranty canceled including returns.
DIY Pool Shop DOES NOT cover, or reimburse, any additional cost or fees inquired from any future repair or replacement of components for any reason. This will be covered in full from the customer.


DIY Pool Shop: All payments for orders are to be cleared funds prior to shipping of any product(s). All time frames for shipping are projected dates only. Generally we offer a (3) business day delivery but some orders could be (5) to (10) business days or more. Custom orders can take up to 4-6 weeks for delivery this includes RCM 1 & RCM2 and automated tiki torches, Copper Bowls, Stainless Steel bowls and Concrete bowls. All special / custom orders are based on supply and demand, this would include, concrete bowls, copper bowls, stainless steels bowls, tiki torches, remote controlled units, (RCM1) (RCM2) and bamboo products. Delivery dates can fluctuate due to freight companies pick-up and transportation schedules. DIY Pool Shop does not guarantee any delivery dates. DIY Pool Shop will not be held responsible in any way due to late delivery of product(s) or loss of product(s) made between the freight company and DIY Pool Shop or outside manufacturer distributor. Purchasing customer will accept the cost of return shipping to manufacturer (DIY Pool Shop) in the event of any return product under returned products terms & condition mentioned with-in.
NOTE: Shipping charges, credit card processing fees and a 20% Restocking Fee inquired by a canceled order AFTER items have begun production or have already shipped out will be covered by the customer. These inquired fees will be taken out of your refund or canceled order.


At this time there is no category for Decorative Outdoor Fire and Patio Features by UL (underwriters laboratories) or AGA/CSA (American gas association, Canadian Standards Association) so our kahuna series torches, automated tiki torches, remote control fire module have no certification. All of the parts used in the manufacturing of these products are made with UL or AGA/CSA or equivalent certified materials. The above companies are working on creating the guidelines for a "Decorative Outdoor Fire and Patio category.  It is the sole responsibility of the customer to know and meet any local, county, or state codes and inspection requirements for the installation of fire features. We will assist in any way we can but the cost and procedure to meet those requirements is solely the responsibility of the customer. Since custom outdoor fire features is a relatively a new concept, most local governments have vague or no codes for installation requirements. We have found that in most cases the municipalities follow the handbook NFPA 58 (liquefied petroleum gas code) where they do not have a specific code pertaining to outdoor fire features.

Typographical Errors:

In the event that a DIY Pool Shop product is mistakenly listed with a typographical or pricing error, DIYPoolShop.com reserves the right to refuse or cancel such orders placed for product with typographical or pricing errors, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, DIYPoolShop.com shall issue a credit to your credit card account in the amount that was charged to your credit card for the product with typographical or pricing errors.


Any legal disputes are to be addressed in the jurisdiction of Hall County, Georgia for adjudication of any disputes and / or claims between the customer and Governing Company, All Seasons Pool Service Inc DBA: DIY Pool Shop LL. Customers, Contractors will pay out of pocket to meet court dates in the State of Georgia, Hall County. If no representative appears in court, it will be noted that by default, DIY Pool Shop wins the case. Customer will pay for any and all legal costs incurred through arbitration or court costs and Attorney Fees to defend such action, including loss of cost to the company, Interest, Merchant Fee's and Product. It is DIY Pool Shop's interest to meet specific requirements to our customer, Vendor, Dealer, or contractor. We value your business and strive to maintain a professional relationship and look forward to many years of continuing business. The terms and conditions herein may be altered from time to time by DIY Pool Shop or governing Company, All Seasons Pool Service Inc. In the event this occurs we will provide an updated notice on our web site under warranty's.


All payments are to be cleared of funds prior to delivery. After funds have cleared your order will be posted for shipment. Any returned checks (NSF) Non Sufficient Funds will be charged a $35.00 fee.
Any cancellation or charge back of credit card after processing or receiving product (s) is unlawful and litigation will commence immediately.